Help Center
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Liquidation Sale Related
For any inquiries related to liquidation products please write to us at factory.outlet@urbanladder.com. Our team will assist you with information about our offerings, available stock, pricing and other related queries.
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Brand Collaboration related
Reach out to us if you want to associate in terms of Brand, Technology or Design Collaboration etc. Please share your details here and the team will get back to you for a discussion.Contact Us
Everyday, we add stunning new products to our range to help our customers make their homes beautiful. If you would like to partner with us and join our journey of making a million beautiful homes, write to us at sourcing-team@urbanladder.com
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Bulk Orders related
If you are a property manager, an architect, builder, designer or any business enterprise looking to buy in bulk for your hotel, office or any other property, we'd love to help! Email us at bulk@urbanladder.com
Liquidation Sale
For any inquiries related to our liquidation offerings, available stock and its pricing please write to us at factory.outlet@urbanladder.com
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Technology related
For any issues or feedback with our website or app(s), write to tech@urbanladder.com
For sharing any security related issues or concerns, write to security@urbanladder.com
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Can I arrange a video call from your store?
Yes, we do provide an option to Shop over a video call. You can choose the product you like the video call to be arranged for. You will get an option on the bottom-left corner on the website. On clicking the video icon, you will be given the option to choose the Reserve slot for the video call if none of our agents are available. Our retail/store team will call you at a chosen time to help you choose the product.
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Do you ship to my city and location?
To know our serviceability at your location, just enter your area pin code at the product page as shown below:
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Are there any delivery charges or installation charges?
Yes! A small delivery fee will be applied based on your cart value which can be found on your cart page. Additional charges may apply If your delivery location is out of our service bounds.
Installation and clean-up after the delivery process are on us. Go ahead and fearlessly order away.
"Delivery charges will not be refunded in case of partial cancellation"
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What are UL's standard delivery timelines?
Our delivery timelines vary for different locations. To know the tentative delivery date for your city, please enter your Pincode in the "Your Pincode" box available on the product page.
Once an order is placed, we will also share the delivery timelines in your order confirmation email.
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How can I change my shipping address?
Sorry, once the order is placed there will be no option to amend your shipping address, due to regulatory issues.
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Do you offer installation for the products?
All our products (except Decor products) are eligible for free installation. The installation will be completed within 48 hours of delivery. You shall receive a call from our delivery executive to schedule the same.
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Do you ship to foreign countries?
Currently, we do not have appropriate facilities to handle international orders. We only manage domestic orders, for select locations in India for select products.